Lab & Diagnostic Testing: What to Expect
To ensure you receive the highest quality of care, our clinic follows a standard procedure for all laboratory tests, imaging, and diagnostic requisitions. Please review the steps below so you know what to expect before and after your test.
1. Completing Your Test
- When a physician orders a test (such as blood work, X-rays, or ultrasounds), you will be given a requisition form or have it sent directly to the facility.
- Please complete your test promptly at your preferred local laboratory or diagnostic center.
- Turnaround times vary, but most standard results arrive within 3 to 7 business days.
2. Reviewing Results
- All incoming test results are carefully reviewed by our medical team.
- Critically urgent: Our office will contact you directly to expedite your care.
- Normal or non-urgent: The clinic does not routinely call patients to report normal findings.
3. Your Responsibility
- It is the patient's responsibility to book a follow-up appointment to review and discuss their test results.
- Follow-up is essential part of managing symptoms even if results are normal.
- When to book: Approximately one week after completing your test.
Thank you for partnering with us in actively managing your healthcare!
What’s New at HIFY: Next 6 Months
Over the next few months, HIFY is rolling out updates to build a more connected, efficient, and patient-centered healthcare experience for our community.
Welcoming Dr. Dorcas Chatukuta
We are thrilled to welcome Dr. Dorcas Chatukuta to the HIFY clinical team. Dr. Chatukuta is a compassionate Family Physician with over 10 years of experience across primary care, emergency medicine, and senior health. She specializes in a whole-person, collaborative approach to medicine.
-
Areas of Interest: Chronic disease management, geriatric & palliative care, mental health, and acute hospital medicine.
-
Procedures: Cryotherapy, biopsies, joint injections, and wedge nail resections.
Practice Location: Victoria Medical Building Suite 315, Victoria St, Prince George, BC V2L 2L5 Phone: 236-765-1215
Fax: 844-522-5818
Upcoming Clinic Improvements
-
Expanded Online Booking: We are gradually rolling out online scheduling to make managing your appointments easier.
-
Better Walk-In Access: We are improving access to walk-in services for urgent, same-day concerns and routine follow-ups.
-
Digital Pre-Arrival Forms: To cut down on waiting room paperwork, you will begin receiving digital questionnaires and consent forms to complete before your visit.
Thank you for being a part of our community as we continue to modernise your healthcare experience.
— The HIFY Team
Clinic Update
Upcoming Projects
March 20, 2026
Our Adult Diabetes Practice Quality Improvement (PQI) initiative focuses on delivering smarter, more connected care for people living with diabetes.
We are beginning by accurately identifying our adult patients with diabetes to ensure no one is overlooked, and aligning their care with the most current, evidence-based clinical guidelines to support optimal treatment decisions and timely access to therapies.
Beyond clinical goals, we are committed to listening—capturing your voice through Patient-Reported Outcome Measures (PROMs) and Patient-Reported Experience Measures (PREMs)—to better understand how diabetes care affects your daily life, treatment experience, and overall well-being.
To support this, we are utilising secure digital summaries that compile your key health information in one place. These summaries enhance care coordination, reduce duplication, improve safety, and allow both patients and providers to monitor progress over time in a clear, accessible manner. They also facilitate more personalised, proactive care by integrating clinical data with your reported outcomes and experiences.
If you are an adult living with diabetes and receive care through our clinic, you may be eligible to participate. Join us in shaping a more responsive, patient-centred model of diabetes care—your experience matters, and your voice will directly influence how we improve.
Adult Diabetes Mellitus PQI Project
Clinic Hours & Appointment Information
Monday - Wednesday
9:00 – 14:30 In-person appointments
16:00 – 17:30 Telemedicine appointments
Please click on the Patient Portal at the top right of this page to book and manage appointments.
Friday
09:00 to 12:30 In-person and Telemedicine appointments
Available helplines and organizational links for immediate assistance and community-focused advocacy.
Immediate Support & Resources
Crisis Centre BC
Providing confidential 24/7 care and support to help individuals navigate emotional crisis or thoughts of suicide. Call 1-800-784-2433.
HealthLink BC (8-1-1)
Connect with a health service navigator to find local resources or speak with a registered nurse. Call 8-1-1 anytime.
Join the HIFY Innovation Newsletter
Empower your health journey. Subscribe to receive health updates, community resources, and HIFY innovations & news directly in your inbox.